This policy explains how BlackTrail collects and uses information across its public website, dispatcher portal, and driver application.
Last updated: June 12, 2026
BlackTrail may collect account information such as name, email address, phone number, company name, role, driver profile details, vehicle profile details, payout setup status, load assignment information, broker contact details, messages, and support requests.
The driver application may collect precise location while a driver is on an active delivery so dispatchers can monitor pickup, transit, delivery, and exception status. Location is used for freight operations and safety coordination. Drivers can stop sharing by going offline when they do not have an active delivery.
Drivers may upload pickup, freight, Bill of Lading, Proof of Delivery, vehicle, insurance, and compliance images. These records are used to document shipment status, close out loads, support billing, and maintain operational records.
BlackTrail uses Stripe for payment and payout-related workflows. Stripe may process identity, banking, tax, card, and payout information under its own terms and privacy policy. BlackTrail stores payout status and transaction references needed to operate the platform.
BlackTrail may store push notification tokens or web push subscriptions so drivers and dispatchers can receive load offers, counter-offers, payout updates, and operational alerts.
We use information to create and secure accounts, dispatch loads, track active deliveries, communicate with drivers and dispatchers, generate documents, support payments, respond to inquiries, improve the service, and comply with legal, tax, logistics, and safety obligations.
BlackTrail does not sell personal information. We may share information with service providers that help operate the platform, including hosting, database, messaging, mapping, payment, document, analytics, and support providers. We may also share shipment records with brokers, shippers, dispatchers, drivers, or regulators when needed for freight operations or legal compliance.
Users can request deletion from inside the app. Account credentials, contact information, device tokens, and personal vehicle profile data are deleted or anonymized where applicable. Some operational records, such as completed load history, delivery timelines, invoices, settlement records, and payment records, may be retained when needed for business, tax, safety, dispute, or legal obligations.
BlackTrail uses authenticated access, organization scoping, transport encryption, role-based permissions, and service-provider safeguards to protect information. No system can be guaranteed completely secure.
