Delete inside the app
Sign in to BlackTrail Driver, open Account, choose Account Data, then Delete your account. Confirm your current password and approve the final deletion prompt. An active load must be completed or resolved with dispatch first.
Delete your driver account
BlackTrail Logistics LLC provides two ways to request deletion of a BlackTrail Driver account.
Request deletion without the app
Email support@blacktrailhq.com from the address associated with your account. Include your name and account phone number so we can verify the request. Never send your password, Social Security number, bank details, or card information.
What is deleted or retained
Account credentials, contact details, notification tokens, private delivery photos, and personal vehicle profile data are deleted or anonymized where applicable. Completed load history, delivery timelines, settlement records, and other operational records may be anonymized and retained when needed for tax, safety, fraud prevention, dispute, contractual, or legal obligations.
Questions or access problems
If you cannot access the app or no longer control the account email, contactsupport@blacktrailhq.com. We may request reasonable information to verify that you control the account before processing deletion.